Nemse told CryptoSlate that payment “is the easy part, because it’s deterministic: the money moved, or it didn’t,” while “the outcome isn’t.” Defining if work was delivered as promised is a judgment call.
AI agents remove the friction disputes depend on
According to Nemse, every dispute system runs on a hidden assumption that disputing is tedious enough that most people skip it. AI is already eroding that friction, with people filing the complaints themselves for now.
Complaints to the Consumer Financial Protection Bureau doubled to 6.6 million in 2025, and the regulator warned that LLMs and autonomous software can flood complaint systems with duplicative submissions.
A Nature Human Behaviour study estimates that LLM use raises the probability of favorable relief at the CFPB by 6.9 percentage points.
These figures describe complaint systems, and the CFPB data covers mostly credit reporting.
Mastercard and Datos’s 2025 outlook projected 324 million chargebacks worldwide by 2028. Mastercard’s 2026 US merchant benchmark of $128 per chargeback covers internal costs and third-party fees, excluding the lost goods or services. Applying that US benchmark to the global volume as an illustrative assumption, a 5% increase would add 16.2 million chargebacks and about $2.1 billion in operational costs; a 15% increase would add 48.6 million and about $6.2 billion.
Nemse noted that every queue behind those cases is staffed by humans, “Amazon’s included,” and they are “already bending.”
Regulators put merchant costs on the record
The RBA’s Oct. 6 summary of its payments consultation drew on written submissions from 75 stakeholders. Merchants, payment service providers and issuers said chargeback rules leave liability unclear when an agent acts outside its authority.
They said agentic commerce could raise merchant costs and that networks may struggle to tell whether an agent followed its customer’s instructions. One stakeholder referred to reports of an additional 4% charge for AI-assisted purchases.
Submissions described adoption as early and evidence of harm as limited, generally favoring industry standards and monitoring. The RBA plans to announce regulatory priorities by the end of 2026.
A consumer’s agent can file a dispute at negligible cost, while a merchant responds with evidence, including logistics records and processor workflows. Nemse expects agents to “dispute far more often, because disputing costs them nothing.”
Platforms keep the judge
Amazon blocked Meta’s Muse shopping agent, citing unauthorized access and its own policies, and Nemse reads the block as a fight over the interface.
He said Amazon “has no doubt Meta’s agent can buy something,” and it wants to keep the interface because becoming an API that another company’s agent consumes would hand over the customer relationship, data, and advertising real estate worth billions.
Google faces the same problem, and in his view “they’ll block outside agents and ship their own.”
Small merchants sit in the opposite position, because “an agent searches for whoever solves the problem best, not whoever bought the ad.” Shopify has moved toward admitting browser-based AI shopping agents into checkout.
Nemse argued that discovery covers half the job, since platforms own “the interface and the judge.” Agents can take the first, and the second needs a credible, neutral dispute process. He added:
“Without it, your agent finds the small merchant, and you still go back to Amazon.”
A CI&T survey of 1,011 US consumers found 27% comfortable with full AI shopping. Nemse puts the ceiling on agentic commerce at “the loss they’ll accept with no recourse.”
API calls cost cents, so agents pay for API calls. For work, insurance claims, or refunds, “nobody lets an agent commit” unless recourse exists and someone is clearly liable. Nemse noted that “better payment rails don’t move that ceiling.”
Who judges the machines
Google’s AP2, Mastercard Agent Pay and Visa Intelligent Commerce focus on authorization, with signed mandates, tokenized credentials, spending controls and agent identity. A mandate proves what the buyer instructed and leaves the delivery judgment open.
Nemse’s answer is validators running AI models that reach consensus on the outcome, with the decision enforced on-chain and open to appeal, a design his GenLayer Foundation is building.
GenLayer says common cases can finalize in roughly 30 minutes and fully escalated ones in about three hours.
Fees, bonds, or reputation penalties have to make frivolous disputes uneconomic when filing is free for an AI agent, and validators judge the evidence supplied, such as receipts, tracking, and task specifications.
Appeals protect against bad model outputs and add time and cost, and an on-chain verdict governs escrowed funds while an ordinary merchant’s card refund sits outside its reach.
Where agentic commerce goes from here
If merchants and networks settle on standards, with verifiable mandates, merchant evidence records, and escrow that filters disputes before they become chargebacks, AI agents can move from API calls into services and unfamiliar counterparties. The long tail would gain the recourse that platforms enjoy today.
If disputes stay cheap to file and costly to resolve, merchants raise fees, restrict agent purchases, or send buyers back to trusted platforms.
