Crypto exchange Uphold delayed numerous withdrawal requests this month, alarming customers and drawing criticism on social media against the Ripple-linked company.
Uphold’s status page shows withdrawal problems starting around November 4 and largely resolved today. But not everyone is convinced the issue is over.
The company blamed a “service disruption at our third-party transaction monitoring partner,” without naming the partner. Uphold said the issue was also affecting “Topper and other companies across the industry.”
Protos contacted Uphold to ask whether all withdrawals were processing normally but had not received a response before publication.
Third-party monitors currently report that Uphold withdrawals are up to date and operating normally, and Uphold’s website lists no current outages.
Timeline of Uphold withdrawal problems in November 2026
One day into the service interruption, on November 5, Uphold said about 80% of crypto deposits and withdrawals were being processed.
That day, Japan-based crypto exchange Coincheck also suspended crypto transfers, blaming an external outage.
By November 9, Uphold cited “an uptick on transactions needing review,” but reiterated, “Your funds remain safe.” Customers have reported withdrawal delays on outage tracker StatusGator as recently as yesterday, November 9.
Reports of withdrawal delays range from a few hours to as long as four days.
Within the last 20 hours, Uphold admitted that certain withdrawals were still delayed.
I’m seeing a lot of people upset with @UpholdInc because they’re having trouble accessing or withdrawing their money.
— MRCΛULIMΛN (@mrcauliman) November 5, 2026
Some of these people have bills to pay and financial obligations they can’t put on hold. When people trust a platform with their money, they need to be able to…
At 9am New York time on Tuesday, Uphold’s CPO posted, “The majority of transactions are cleared and I don’t anticipate the massive delays anymore.”
Even so, claims of a supposed “bank run” circulated on social media.
Uphold’s issues coincide with Chainalysis outage
Uphold’s outage began around the same time as one at Chainalysis, which announced that its address-screening service was down on November 4 at around 10:30am New York time.
The timing is an interesting coincidence, but it does not prove that Chainalysis is the third-party service provider involved in the withdrawal outage.
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Historical ties and legal background
Uphold is connected to Ripple through a liquidity partnership and a shared investor.
In April, New York’s Attorney General secured more than $5 million from Uphold for misleading investors about CredEarn.
An agreement says Uphold users lost more than $34 million when Cred collapsed.
Uphold admitted to certain factual findings in the settlement but disputed the characterization, calling it “profoundly inaccurate” and emphasizing that Cred had also deceived Uphold.
A separate federal class-action settlement totaling $820,000 received court approval in October 2024.
It covers users who reported unauthorized account access connected to an Uphold withdrawal issue dating back to February 2021, as well as $320,000 in covered legal fees and administration costs. Uphold denies wrongdoing in the case.
On July 1 this year, Uphold paused deposits for European customers while completing its MiCAR licensing process. The company says those customers can still withdraw their assets during this period.
Also in July, CoinDesk reported that Uphold had cut 17% of its workforce, or about 85 people. The company described the move as a shift in focus toward enterprise business.
Separately, at the end of October, Uphold said it was leaving Brazil, citing authorization rules for crypto providers, and set a November 30 deadline for Brazilian customers to withdraw.
In July 2022, Uphold disclosed a data breach involving its vendor Customer.io, which exposed customer email addresses. Uphold said it was not itself hacked in the incident and that no funds were stolen.
Source: protos.com. Adapted by NBTC.
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